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| Surf4VCDDVD.com Help Page |
Help Topics
Payment Methods
- We currently accept Visa, Master and American Express via our secure online payment system. We adopt a third-party credit card processing company as our Payment System Provider. If you prefer any other payment methods that are more convenient to you, do send us an email at support@surf4vcddvd.com to make further arrangements.
Privacy Policy
- Your privacy is of the utmost importance to us. We would under no circumstances give up your personal information without your permission. All of our customers' information would be treated to the highest degree of confidentiality. We DO NOT sell your personal info to other parties whatsoever. All information is gathered to smoothen the transaction process with the maximum customer satisfaction. So do feel safe to shop at our site. We are dedicated to make sure you receive your purchase without any fuss.
Money-Back Guarantee
- We offer 100% satisfaction guaranteed on all your purchases. Within 30 days upon ship-out date of your order, you may return any of our products, for any reason. However, customers are liable for all shipping charges and duties on all returns. Plus initial shipping charges will not be refunded.
Product Availability
- 90% of our products is normally in stock. We will ship your order within 48 hours. You will be notified if the product you ordered is out of stock or back-ordered. You reserve the rights to cancel the order or replace the out of stock items with other products with the same price.
Ordering Arrangement
- Upon placing an order, customers automatically agree to the following policies:
- We are not liable for regular airmail shipments that are lost.
- We are not responsible for any custom duties or taxes.
- We are not responsible for any fees incurred by incorrect addresses or refused shipments.
- We reserve the rights to put any order on hold or reject the order completely if ordering information provided indicates any likelihood of credit card fraud
What countries do you ship to?
- We ship worldwide using either regular airmail or courier service. However, courier service does not deliver to P.O. Boxes or APO/FPO or RFD addresses. For such cases, we will first email you for an alternate address. If no alternate address is given, we will ship your order using regular airmail. Delivery of such circumstance will take longer time depending on the destination due to change of shipping address and method.
What is the ETA of my order?
- It depends on the shipping method and destination. Please refer to our shipping policy for further details.
What if my order is lost?
- Shipment via regular airmail will sometimes face delay due to custom clearance. We do not bare any responsibilities for lost shipments via regular airmail. Thus we encourage all our customers to use shipment via courier service. We will bare 100% responsibilities if such order is lost. Furthermore, courier service provides online tracking facilities where you can track your order anywhere, anytime.
How do I check my order status?
- To check your order status, please email us sales@surft4vcddvd.com or fill up the Order Status form and we will get back to you within 24 hours.
When will my orders being shipped?
- We will normally ship your orders within 48 hours after you placed your order online. If there is a delay, we will notify you via email and you can decide whether to replace your order or ask for a full refund.
How do I cancel my order?
- To cancel your order, please send an email to support@surf4vcddvd.com. A full refund will be given if we haven't shipped your order. If shipment had commence, we can only refund you the product cost minus the initial shipping charges plus you'll have to bare the return shipping charges as well.
How do I return my order?
- All you need to do is just to send us email at return@surf4vcddvd.com and we will send you an instruction of how your order should be returned.
Can I return an item after 60 days?
- Yes and No. It all depends on the condition of the item(s) you are about to return. However, the maximum refund rate is 50% of the product price during purchase. Customers are liable for all shipping charges and duties on all returns. Customers are recommended to send an email to return@surf4vcddvd.com before making any return in such situation.
What if I received any items that I did not order?
- If you received any items that you did not order due to our logistical fault, please send an email to support@surf4vcddvd.com. We will resend the correct items, within 7 to 14 business days upon receiving the errorneously shipped items from you. We will bare all shipping charges for such cases.
What if I received an defective product?
- Damaged packages must be returned in their original condition upon receipt in order for us to make a proper claim. We will send a replacement, within 7 to 14 business days upon receiving your return, without any additional charges. Customer may opt for the same product as replacement or exchange for a different product with the same price. However, customers are liable for all shipping charges and duties on all returns in such cases.
How do you charge to my credit card?
- One of the third-party credit card processing companies such as WorldPay, 2Checkout and CCNOW is responsible for making this happen. When you add an item to the online shopping cart, you will be automatically directed to a third party credit card processing company such as the WorldPay, CCNOW, or 2Checkout. After your shopping is done, check out and pay to one of these companies. We will receive a statement from one of them if your credit card is chargable and then we will proceed with the order shipment.
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